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How To Request Reviews With Review Engine

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  1. Log in to your OutboundEngine account at app.outboundengine.com and click on the Reviews tab.
  2. At the top right, click "Request Review".
  3. A pop up window will appear. In "Create Content", you can personalize the message or use the default type up to request a review.

  4. Now, work your way down the left hand side. Click on "Select Review Sites" and choose the specific websites you want to request a review for. I suggest always unchecking Business Profile and checking one or two of the other options.  All 4 and 5 star reviews will automatically display on your Business Profile page.

  5. On the lefthand side, click "Schedule" to schedule out your review request. Ask for a review after business has been completed, and you’ve followed up with them and supported any post-sale issues. You want reviewers who still have their experience fresh in their minds.

  6. On the lefthand side, click "Choose Recipients" to select a specific person you wish to request a review from or request reviews from multiple people by selecting multiple contacts.

  7. Once you have selected your mailing group, select "Preview" on the lefthand side.  This will give you the customer-facing email that includes the link to your Review Site!
  8. When you are done, click "Send"! OutboundEngine will send you an email when someone leaves you a review. All of your reviews can be found in the Reviews tab at the top of your OutboundEngine account.

  9. You can view contacts you have previously requested a review from, by clicking on the funnel in the upper left hand corner of the page. Clicking on that tab will reveal a drop down titled "Any review request status." From there you can drill down to view contacts with Any review request status, Received a review request, and Not received a review request. 

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