Understanding Your Contact Status’ – OutboundEngine

Active contacts have completed verification and are currently receiving your campaigns

Pending/In Review contacts were recently added and are being verified - this can take up to one campaign cycle.

Inactive contacts are not receiving campaigns for one of the reasons below, all of which exist to protect your deliverability and sending reputation.

You can see why a specific contact is inactive by checking their status in your account. If the "Last Engaged" column is blank, that contact has never engaged with your emails.

You can view these different inactive reasons by following these steps in your account:

1. Go to the “Manage Contacts” tab in your account

2. Click on the Metrics Icon from the top options

3. Find the contact information and view the Reason/Notes for the reason why the contact is inactive.

Status	What it means	What you can do
VETTING or TESTING	This contact is currently being testing for delieverability.	Nothing at this time
DEDUPED	This contact is already on another OutboundEngine client's list within your industry. We maintain a first-come, first-served policy.	Nothing at this time
BLOCKED *	The email address doesn't exist or couldn't be routed to the intended recipient.	Reach out to your contact directly to confirm the address was entered correctly
UNSUBSCRIBED	The contact has opted out of receiving email campaigns.	If you believe this was done in error, reach out to the contact separately from Outbound Engine and ask them to re-subscribe through your website.
GLOBAL_BLOCKED_DOMAIN*	Too many invalid addresses from this domain have been uploaded. Outbound Engine will no longer accept addresses from this domain on your list.	Reach out to your contact directly to confirm their preferred email address, and if they have an alternate address on a different domain, ask them to provide it.
BLOCKED_DOMAIN*	Too many invalid addresses from this domain have been uploaded. Outbound Engine will no longer accept addresses from this domain on your list.	Reach out to your contact directly to confirm their preferred email address, and if they have an alternate address on a different domain, ask them to provide it.
SPAM REPORT	This contact reported one of your emails as spam.	Reach out to your contact directly to let them know they may have accidentally marked your email as spam, and ask them to move your emails to their inbox and mark them as "Not Spam" in their email provider.
DISABLED	This address was manually disabled and is not receiving campaigns.	Re-enable the contact at any time in your Contact List
ROLE	The address is a shared or role-based mailbox (e.g., info@, sales@, support@).	Reach out to your contact to see if they have a personal email address
CUSTOMER	This contact is an existing OutboundEngine customer.	Reach out to your contact to see if they have a different email address

Statuses marked with an asterisk (*) may be eligible for retesting. Please contact our support team at success@outboundengine.com to request a review.

For best results, we recommend only adding contacts you've personally met or recently worked with. The more your contacts recognize your name, the more likely they are to engage — and the better your deliverability will be for everyone on your list.

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